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At Pixeldote Technologies, we aim to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your order, this policy outlines the process for returns, cancellations, and refunds. Please read the following terms carefully.

1. Return Policy

a. Eligibility for Returns:

  • Returns are accepted within 05 days of the delivery date.
  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • Certain products such as software, digital goods, and customized items are not eligible for returns unless they are defective or damaged upon arrival.

b. Steps to Return a Product:

  1. Request a Return: To initiate a return, please contact our customer support team at support@pixeldote.com or +91-9576022221 within the return window.
  2. Return Authorization: After reviewing your return request, we will provide a return authorization and instructions on how to return the item.
  3. Ship the Product: Ensure that the product is securely packaged to avoid damage during transit. Customers are responsible for shipping costs unless the product is damaged or defective.
  4. Inspection & Refund: Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, a refund will be processed within 07-10 days of receiving the returned product.

c. Non-Returnable Items:

  • Certain items are not eligible for returns, including:
    • Digital products (e.g., software, downloadable content)
    • Customized or personalized products
    • Items purchased during clearance sales or with promotional discounts (unless damaged or defective)
    • Perishable or consumable items

d. Damaged or Defective Products:

  • If you receive a product that is damaged or defective, please contact us within 03 days of receiving the order to arrange a return, exchange, or refund. In such cases, Pixeldote Technologies will cover the return shipping cost.

2. Cancellation Policy

a. Order Cancellations Before Shipment:

  • You can cancel your order at any time before it has been shipped by contacting us at support@pixeldote.com or +91-9576022221.
  • Once your cancellation request is approved, we will process a full refund within 7-10 business days.

b. Order Cancellations After Shipment:

  • If your order has already been shipped, cancellations are not permitted. You will need to follow the return process once the item is delivered.

c. Automatic Cancellations:

  • Pixeldote Technologies reserves the right to automatically cancel orders under the following conditions:
    • The item is out of stock or discontinued.
    • Incomplete or inaccurate shipping information was provided.
    • Payment issues or verification failures occur.
    • Any other unforeseen reason that prevents order fulfillment.

In such cases, you will be notified, and a full refund will be issued.

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